Winners of five Market Research Operations Awards makes us the most decorated research operations agency since the awards began in 2014
2015 - Operational Excellence
2015 – Best Investment in Interviewers
2016 – Best Data Collection (Online)
2017 – Best Data Collection (Telephone)
2017 – Best Training and Development
What the judges said
“a thorough approach to training and communication with the various teams and experts involved in research programmes” and “clear priorities for quality and speed”.
“wholehearted investment in interviewer training and development” and that “the interviewing team, it’s skills and wellbeing, are at the core of the operation”.
“clearly leading the way in our field’’ – and this is what is was for Admire
“ICM Direct created an innovative interviewing approach using a mixture of algorithms and bespoke training to ensure maximum empathy as well as efficiency.’
“Underpinned by their commitment to deliver on both client and industry responsibilities, with the MRS Code of Conduct, and ISO quality standards at their core.’